Frequently Asked Questions

Tracking your order is easy and convenient. Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to the shipping carrier’s website. Simply click on the link, enter your tracking number, and you will be able to see the current status and location of your package.

If you have any issues or need further assistance, please don’t hesitate to contact our customer support team. They are available 24/7 to help you with any inquiries you may have regarding your order.

Our shipping rates and delivery times vary depending on the destination and the shipping method you select. Here’s a general overview:

1. Standard Shipping:

   • Rates: $5.99 flat rate for all domestic orders.
   • Delivery Time: 5-7 business days.

2. Expedited Shipping:

   • Rates: $9.99 flat rate for all domestic orders.
   • Delivery Time: 2-3 business days.

3. Express Shipping:

   • Rates: $19.99 flat rate for all domestic orders.
   • Delivery Time: 1-2 business days.

4. International Shipping:

   • Rates: Calculated at checkout based on destination and package weight.
   • Delivery Time: 7-14 business days, depending on the destination country.

Please note that these delivery times are estimates and can vary depending on your location and any potential delays with the shipping carrier.

For more detailed information or if you have any specific shipping requests, feel free to contact our customer service team. We are here to help!

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy:

1. Return Window: You have 30 days from the date of delivery to return your items for a full refund or exchange.
2. Condition: Items must be returned in their original condition, unused, and with all original packaging and tags attached.
3. Process:
   • Step 1: Contact our customer service team to initiate the return process. You can reach us via email or phone, and we will provide you with a return authorization number and detailed instructions.
   • Step 2: Pack the items securely in the original packaging (if possible), and include the return authorization number.
   • Step 3: Ship the package to the return address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.
4. Refunds: Once we receive and inspect the returned items, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
5. Exchanges: If you prefer an exchange, please specify the new item or size you would like. We will process the exchange once we receive your return.

Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part.

If you have any questions or need further assistance, our customer service team is here to help. Thank you for shopping with us!

Finding the right size is easy with our comprehensive size guide. Here are the steps to ensure you select the perfect fit:

1. Check the Size Chart: Each product page includes a detailed size chart specific to that item. The size chart provides measurements for different sizes to help you determine the best fit.

2. Take Your Measurements:

   • Bust/Chest: Measure around the fullest part of your bust/chest, keeping the tape measure level.
   • Waist: Measure around the narrowest part of your waist, usually just above the belly button.
   • Hips: Measure around the fullest part of your hips, keeping the tape measure level and parallel to the floor.
   • Inseam: Measure from the top of your inner thigh to the bottom of your ankle.

3. Compare Your Measurements: Once you have your measurements, compare them to the size chart provided on the product page to find the best match. If you’re between sizes, we recommend choosing the larger size for a more comfortable fit.

4. Read Customer Reviews: Check customer reviews for insights on fit and sizing. Our customers often share whether an item runs true to size, small, or large.

5. Consult Our Fit Specialists: If you’re still unsure about sizing, our customer service team is here to help. You can reach out to us via email or phone for personalized assistance. Our fit specialists can provide recommendations based on your measurements and preferences.

Following these steps will help you find the correct size and ensure a great fit. Happy shopping!

Proper care of your hiking gear ensures it lasts longer and performs better. Here are some tips:

1. Clothing: Follow the washing instructions on the label. Generally, use a gentle cycle with mild detergent and air dry. Avoid fabric softeners as they can damage technical fabrics.
2. Footwear: Clean your boots after each hike using a brush to remove dirt. For deeper cleaning, use water and a mild soap. Let them air dry away from direct heat. Regularly apply a waterproofing treatment.
3. Backpacks: Empty and shake out dirt. Use a damp cloth to wipe down the exterior. For a deeper clean, hand wash with mild soap and water, then air dry.
4. Sleeping Bags: Follow the manufacturer’s instructions. Typically, use a front-loading washing machine with a gentle cycle and mild detergent. Air dry or tumble dry on low heat with clean tennis balls to maintain loft.
5. Tents: Shake out debris and wipe down with a damp cloth after each trip. Ensure it’s completely dry before storing to prevent mildew.

Following these care tips will help keep your hiking gear in top condition.